Legal
Rental Agreement
Version 1 · Last updated August 23, 2026
On this page
This Rental Agreement ("Agreement") sets forth the entire understanding between Cruz Totes LLC ("Cruz Totes," "we," "us," or "our") and you, the customer ("you" or "Renter"), with respect to the rental of Equipment. By completing a booking, you agree to be bound by this Agreement in addition to our Terms of Service and Privacy Policy, and you represent that all information you provide is accurate and current.
1. Definitions
"Equipment" means all items rented to you under your order, including totes, dollies, and any accessories specified at checkout.
"Rental Period" means the period beginning on your scheduled delivery date and ending when the Equipment is retrieved by us.
2. Rental Order and Scope of Service
Your rental order includes the Equipment specified at checkout. We will confirm your order by email and/or SMS prior to delivery.
Our service is delivery and retrieval of rental Equipment only. We do not pack, load, unload, or transport your belongings, and we are not a moving company.
Availability is subject to inventory. In the rare event we cannot fulfill your order, we will notify you promptly and issue a full refund.
3. Equipment Condition and Ownership
We warrant that Equipment is clean, sanitized, and in good working condition at delivery. If any item fails during normal use through no fault of yours, we will replace it at no charge where possible.
The Equipment is, and remains at all times, the sole and exclusive property of Cruz Totes. You receive no ownership interest, and you may not sell, sublease, lend, assign, or encumber the Equipment in any way.
4. Delivery
We will deliver Equipment to the address specified at booking during the agreed delivery window. You or a designated person aged 18 or older must be present to receive and verify the delivery, or you must provide clear written access instructions (e.g., "leave on front porch") in advance. You grant us permission to access the property at the delivery and pickup addresses as needed to complete scheduled deliveries and pickups.
Please inspect your Equipment upon delivery and notify us within 24 hours of any pre-existing damage or count discrepancy. After 24 hours, the Equipment is deemed accepted in good condition and correct quantity.
If delivery cannot be completed because no one is present and no access instructions were provided, a $30 missed appointment fee applies to each additional attempt.
If your location requires carrying Equipment up or down more than one flight of stairs, contact us before booking. We may arrange delivery to an agreed accessible ground-level location instead.
5. Rental Period, Extensions, and Late Returns
Your Rental Period is the length selected at checkout, beginning on the delivery date.
Extensions: If you need more time, contact us at least 24 hours before your scheduled pickup. Extensions are subject to availability. An extension is billed as the difference between the price of your package at the next longer rental length and the amount you have already paid, so extending never costs more than booking that length upfront would have. When extending beyond our longest listed rental length, each additional week is billed at 10% of your package's 4-week base price. We may charge less at our discretion.
Unarranged late returns: If Equipment is not available for pickup on the scheduled date and no extension has been arranged, your rental will be extended automatically and your payment method on file will be charged at the same extension rates until pickup is completed.
Unreturned Equipment: If Equipment has not been returned within 30 days after your original scheduled pickup date and you have not arranged an extension or responded to our attempts to reach you, you will be deemed to have purchased the unreturned Equipment, and your payment method on file will be charged the replacement rates listed in Section 9.
6. Pickup
We will retrieve Equipment from your specified pickup address, which may differ from the delivery address, during the agreed pickup window. Equipment must be emptied, stacked, and accessible at the time of pickup.
If pickup cannot be completed because the Equipment is not ready or accessible, a $30 missed appointment fee applies to each additional attempt.
8. Care, Possession, and Safe Use
You accept full responsibility for the Equipment while it is in your possession. You agree to:
- Use Equipment only for household or office packing, moving, and storage
- Keep Equipment in a reasonably secure location
- Not alter, mark, drill, or modify Equipment in any way
- Not transport hazardous, toxic, corrosive, flammable, or biohazardous materials, or loose liquids without sealed, leak-proof containers
- Never use Equipment to house, transport, or enclose people or animals, and not allow children to play in, on, or around Equipment, particularly stacked totes
- Return Equipment emptied and stackable
9. Damage, Loss, and Replacement Charges
Normal wear such as surface scuffs and minor scratches is expected and will not be charged.
Chargeable damage includes but is not limited to: cracked or broken walls, broken lids or hinges, permanent staining or odor, or any condition that renders an item unusable or unsanitary for future rentals.
Damaged, lost, stolen, or unreturned items are charged to your payment method on file at the following replacement rates:
- Tote: $50
- Dolly: $100
Please report lost or stolen Equipment to us immediately at hello@cruztotes.com or (831) 888-2048.
10. Cancellations and Refunds
| Cancellation timing | Refund |
|---|---|
| More than 48 hours before your delivery window | Full refund |
| Within 48 hours of your delivery window | Refund less a cancellation fee equal to the lesser of 50% of your order total or $100 |
| After delivery has occurred | No refund of rental fees |
If we cancel your order for any reason, you will receive a full refund of all amounts paid.
11. Liability for Contents
Cruz Totes is not responsible for any damage to, or loss of, items packed inside the Equipment at any time. You assume full responsibility for the contents of the Equipment. We strongly recommend that fragile or high-value items be packed with appropriate protective materials.
12. Insurance
Cruz Totes does not provide insurance coverage for the contents of rented Equipment. You are responsible for maintaining any applicable homeowner's, renter's, or moving insurance covering your belongings during your move.
13. B2B and Realtor Program Participants
If you are a realtor, moving company, or other business partner participating in a Cruz Totes partner program, the Partner Agreement provided at enrollment also applies. In the event of a conflict between this Agreement and the Partner Agreement on any partner matter, the Partner Agreement controls.
14. Default and Recovery Costs
If you fail to pay amounts owed, fail to make Equipment available for pickup, or otherwise materially breach this Agreement and do not correct the breach within 5 days of written notice, we may terminate this Agreement and declare all unpaid amounts immediately due.
If Equipment is not returned, we may charge the deemed purchase amounts under Sections 5 and 9, invoice unpaid balances, refer them to collections, and pursue any other remedy available under law. All reasonable costs of recovering Equipment or unpaid amounts, including collection costs and reasonable attorney's fees, will be your responsibility.
Amounts you owe under this Agreement are not capped by any amount previously paid or authorized. Charges that cannot be collected from your payment method on file will be invoiced, due within 14 days, and unpaid balances may be subject to collections.
15. Force Majeure
Cruz Totes is not liable for any failure or delay in delivery, pickup, or service fulfillment caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, road closures, public health emergencies, civil unrest, or government-mandated restrictions. In such cases, we will contact you promptly and work to reschedule at the earliest reasonable opportunity. Prepaid rental fees will be held as credit or refunded at your option if we are unable to fulfill the order.
16. Indemnification
You agree to indemnify and hold Cruz Totes, its owners, employees, and agents harmless from and against all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorney's fees, arising from or connected with your possession, use, misuse, or return of the Equipment, including any injury to persons or damage to property occurring during your Rental Period, except to the extent caused by our gross negligence or willful misconduct.
17. Dispute Resolution and Governing Law
If you have a concern about your rental, please contact us first at hello@cruztotes.com or (831) 888-2048. We will make a good faith effort to resolve any issue promptly and fairly. This Agreement is governed by the laws of the State of California, and any unresolved disputes shall be subject to the jurisdiction of Santa Cruz County courts.
18. Entire Agreement
This Rental Agreement, together with our Terms of Service and Privacy Policy, constitutes the entire agreement between you and Cruz Totes regarding your rental. The version of this Agreement you accept at checkout governs your order, and it supersedes any prior communications or representations made in connection with your order.
Contact Us
Cruz Totes LLC
Santa Cruz County, California
hello@cruztotes.com
(831) 888-2048